FAQs

1. How can I contact you?

You can contact us by sending an email to drivewareusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of innovative car accessories at competitive prices.

3. How long does shipping take?

Shipping times may vary depending on the product and your location. Generally, our products are delivered within 7-20 business days. Please note that due to the current global situation, there may be some delays beyond our control.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please check the shipping availability and rates for your specific location during the checkout process.

5. How can I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.

8. How can I get a refund?

If you are not satisfied with your purchase, please contact us within 30 days of receiving your item to request a refund. We will provide you with instructions on how to return the item. Once we receive and inspect the returned item, we will process your refund within 10 business days.

9. Do you offer exchanges?

Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

10. Are there any items that cannot be returned?

Yes, certain items cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, and personal care goods. Please refer to our refund policy for more information on non-returnable items.